Podcast 1

Best Practices in Managing Advanced Communications System Lifecycles

Topic/Title: "Transitioning from Agency-Owned to Commercial Wireless Data Networks"

Description: The City of Phoenix and nearby jurisdictions in Arizona have been leaders in developing a standards-based, shared radio system for critical communications. They have shared lessons learned through their projects and have contributed many of what have become best practices in managing communications system lifecycles. They have worked to build and maintain a trunked radio system open to use with end-user radios from multiple vendors.

Participant: Jesse Cooper, Communications and Information Technology Project Manager, City of Phoenix, Arizona

  Listen to Full Interview (duration time: 35:27:00)

  1. Can you tell us a bit about the Phoenix Regional Wireless Network and share your background with it?
  2. How are the City of Phoenix and its partners planning for long-term management the system and equipment replacements?
  3. What challenges are being faced?
  4. How do you work to convince decisionmakers of funding needs for ongoing maintenance, upgrades, and replacements?
  5. With the number users of your radio system and partners in its funding, you must have quite a variety of expectations from officials for more or less information on your roadmap for the future. How do you present system management and technology roadmaps to the level of detail that each needs?
  6. What kind of questions do you face from officials about those roadmaps?
  7. What challenges do you face getting technology and product roadmaps from vendors?
  8. What additional information would be useful for your own lifecycle planning needs?
  9. Phoenix and its partners have been particularly open about using technology from multiple vendors. What additional lifecycle planning challenges do you face due to that?
  10. As an early adopter of digital trunked radio technology for shared systems, the Phoenix system has been a test bed for emerging products. What have been the benefits and challenges of being in that position?
  11. What do you see as the impact of multi-band radios in systems such as yours?

  Written transcript of interview